Effective Date: 27th September 2026

Returns and refunds

Everything in the shop is made in small batches and packed by hand in my Northcote studio. I don't offer refunds or exchanges if you change your mind, so please check sizes, colours and details before you order.

If something arrives damaged or not as described

You're covered. Email hello@aprillenright.com.au with your order number and a photo of the problem. Try to get in touch within 7 days of delivery. That gives me time to lodge a claim with Australia Post.

Depending on the problem, I'll offer a replacement or a full refund. If an item needs to come back, I'll cover the return postage.

Wrong item sent

Email me and I'll send the right one at my cost. I'll also arrange for the wrong one to come back, or tell you to keep it.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to process it.

Commissions and custom work

Commissioned pieces are made to your brief, so they can't be returned if you change your mind. We agree the details before I start, and you'll see progress along the way.

Your rights

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.